SURGI-TEC Shipping within Europe For shipping within Europe, Surgi-Tec works with Fedex. Shipping costs and estimated shipping times are always clearly communicated during the order process in the webshop.

Please note that shipping times are an estimate, and that we are not responsible for unforeseen circumstances. You will always receive a track & trace link once the order has been shipped from our premises in Ghent.

Can I return Surgi-Tec Medical implants?

Goods can only be returned if the packaging is completely undamaged.

Please forward a return request together with a photo of the packaging and the reason of return to if you wish to return goods.

We will let you know if the goods can be returned.

How does Surgi-Tec proceed with a return?

If you receive permission from us to return the goods, you are responsible for sending the goods to Surgi-Tec. Please clearly indicate your contact details on the shipment.

As soon as Surgi-Tec receives the undamaged products, the amount will be credited and refunded.

Return address:

Surgi-Tec nv
Poortakkerstraat 43 9051
Gent Belgium

For quality and patient safety reasons, we have to be very strict about which products we can or cannot take back.